Let AI handle more of the conversation
Lead Core Autopilot adds AI reception across your website and phone — helping answer enquiries, capture details, book where appropriate and bring a person in when needed.
Useful automation. Clear boundaries. Human handover.
One conversation, handled end to end
An illustrative workflow showing how an enquiry can be answered, captured and booked — then handed to your team where needed.
Customer starts conversation
"Hi, do you have any appointments this week?"
AI receptionist responds
Answers using approved business information.
Checks availability
Looks at the configured Lead Core calendar.
Books
Offers an appropriate slot and confirms the booking.
Conversation summary saved
A summary is stored against the contact record.
Human team can continue
Staff can pick up the conversation or follow up where needed.
Illustrative workflow only, not a real customer transcript. What the AI handles automatically depends on your Lead Core plan and configuration.
Website chat that understands the enquiry
The AI website receptionist can greet visitors, answer approved FAQs, understand what somebody needs, collect relevant details, check booking availability where configured, book, and hand over or request follow-up.
- Answers approved business and service questions
- Understands the enquiry and collects details
- Checks availability and books where configured
- Hands over or requests human follow-up
The receptionist answers from configured business knowledge. It does not have unrestricted internet access or know information that has not been provided.
Lead Core Voice Assistant
Answering your call
Inbound calls answered, not missed
The AI phone receptionist can answer incoming calls where configured, understand why somebody is calling, answer approved business and service questions, collect contact details, book where configured, and provide call summaries and contact notes.
- Answers inbound calls where configured
- Understands the reason for the call
- Collects contact details and books where configured
- Call summaries and contact notes saved
Live transfer can be configured where appropriate. Not every setup includes live transfer by default.
It should know your business — not make it up
The receptionist can be configured around approved business knowledge so it answers from a grounding layer rather than inventing responses.
If the information isn't approved or available, the AI should not invent an answer.
Some conversations need a person
The configured system can escalate when the AI reaches its limits, so the customer gets a clear next action rather than a dead end.
Handover or follow-up by the team, with the conversation summary saved against the contact.
Callback request, or live transfer where configured, with call notes saved.
Lead Core creates a clear next action rather than pretending the AI has solved something it cannot.
Booking that uses real availability
The AI can work with the configured Lead Core calendar so bookings reflect actual availability.
Booking requires the appropriate setup. The AI cannot override unavailable times, and not every business automatically gets booking.
The conversation becomes customer context
AI is connected to the CRM rather than functioning as an isolated chatbot. Depending on setup, the outcome of a conversation becomes usable information inside Lead Core.
- Contact details saved or updated
- Service required captured
- Conversation / call summary available
- Opportunity can remain visible
- Booking recorded
- Human follow-up can be created
The conversation should become usable customer context, not disappear when the chat or call ends.
Designed with boundaries, not blind autonomy
Approved knowledge
AI answers from the information configured for the business.
Defined actions
Booking, data capture and handover are configured deliberately.
Human judgement
Situations outside the AI's role can be passed back to people.
Business-specific rules
Each implementation can define what AI should and should not attempt.
AI can assist with customer conversations, but businesses remain responsible for defining appropriate information, actions and escalation rules.
What AI reception should not be used for
Lead Core AI reception is not a substitute for qualified professional judgement. The exact boundaries depend on the customer's business.
AI handles the routine. People focus where they add value.
AI handles
- Routine questions
- Enquiry capture
- Booking where configured
- Initial information gathering
People handle
- Exceptions
- Judgement
- Complex requests
- Situations requiring a relationship or specialist knowledge
Lead Core Autopilot
20 users · Unlimited contacts
- Everything in Lead Engine
- AI website receptionist
- AI phone receptionist
- Live booking
- AI summaries
- Human handover / callback
Included each month
- 1,000 Conversation AI responses
- 100 Voice AI minutes
AI allowance is separate from the communications usage allowance that covers calls, SMS and email.
Need significantly more AI usage? An Unlimited AI upgrade is available.
AI allowance and communications are separate
AI allowance
Autopilot includes 1,000 conversation ai responses and 100 voice ai minutes per month, included with the plan.
Additional AI usage
If you exceed the included AI allowance, additional usage is chargeable:
- $0.05 per additional Conversation AI response
- $0.30 per additional Voice AI minute
AI overage charges are separate from SMS, email and call communications usage.
Need much more AI usage?
Autopilot Unlimited — £499/month or £4990/year. Unlimited AI — £100/month on top of standard Autopilot. Normal communications usage remains subject to the standard allowance and usage model.
Configure AI yourself, or have Lead Core run it
Want to configure AI yourself?
Lead Core's wider platform includes AI capabilities on appropriate plans and setups.
Explore the PlatformWant Lead Core to configure it?
Autopilot is the Managed Lead Core tier built around AI reception and the Engine foundation.
Explore Autopilot