Unified 2-Way Conversations Inbox
Respond to 2-Way SMS, Email, Facebook Messenger, Instagram DMs, Google Business messages and WhatsApp from one unified inbox. SMS and email sending incur usage-based costs based on your actual consumption.
Rather have us build & run it?What it does
Respond to 2-Way SMS, Email, Facebook Messenger, Instagram DMs, Google Business messages and WhatsApp from one unified inbox. SMS and email sending incur usage-based costs based on your actual consumption.
- 2-Way Text SMS & Email Messaging
- Missed Call Text Back Automation
- Facebook & Instagram DM Centralisation
- Google Business Profile Chat
- WhatsApp Business Integration
- Unified Desktop & Mobile App Inbox
Part of one connected customer journey
Every channel your customers use replies into one inbox, and every message attaches to the CRM contact — so conversations, follow-up and bookings stay connected instead of lost across apps.
Lead Core connects your website, conversations, CRM, automation, booking and payments — so this feature feeds the rest of the system instead of sitting in a separate app.
Explore the platformWhat you can do
Never lose a reply
A customer replies to your text from any channel. It appears in one inbox, links to their contact record, and can trigger an automated follow-up or booking.
Which plans include this
WhatsApp Business integration is available on the Professional Plan and higher.
Paid DIY Lead Core plans include a 14-day free trial. Managed Lead Core is a separate done-for-you service.
Works alongside
Usage-based running costs apply. Features such as SMS messaging, email sending, phone calls, AI usage (Ask AI, AI Agents, AI Employee) and payment processing incur per-use charges based on your actual consumption. These usage costs are billed separately from your Lead Core subscription and are clearly itemised inside your dashboard. Higher-tier plans benefit from progressively reduced per-use rates.
Unified 2-Way Conversations Inbox FAQ
Put unified 2-way conversations inbox to work
Choose a DIY plan and configure it yourself, or let Lead Core build and run the system for you with Managed Lead Core.