How to Get More Google Reviews Automatically

The Timing Problem

Most businesses ask for reviews at the wrong time, or do not ask at all. The best moment to request a review is immediately after a positive experience, when the customer is satisfied and the interaction is fresh in their mind.

Automated review requests solve this by sending a review link at the exact right moment, without you having to remember or chase.

Building a Review Request Workflow

Here is a practical workflow for automated review requests:

• Customer completes a purchase or appointment
• Workflow triggers automatically (based on payment received, appointment status or pipeline stage change)
• SMS sent within 1 hour: 'Hi [Name], thanks for choosing us! If you had a great experience, we would love a quick review: [review link]'
• If no review in 3 days, a gentle email follow-up is sent
• If a negative response is detected, the workflow can route to internal feedback rather than a public review

Why This Works

Customers rarely leave reviews unprompted. But when asked at the right moment, a significant percentage will. The key is making it easy: one link, one tap, no friction. Automated workflows ensure every satisfied customer gets asked, every time, without relying on your team to remember.

Reputation Management Plans

Reputation management is included on the Automation Plan and above. The Free Starter Plan does not include automated review workflows, but you can manually send review requests through your CRM.